So I couldn't guess how long their wait is. I've usually done the walk-in method. Anyway, I guess what I'm trying to say is that the overwhelming feeling of the experience was that of being herded like cattle and given very little time or attention, and I certainly didn't leave feeling satisfied with the experience. I've had customers drive 2 hours to find out that the reason they weren't receiving calls or getting text notifications is because Do Not Disturb was on. The placement of the one in Stockholm where I live is weird, it's not in central Stockholm. I chose this location because I thought it would be convenient since I could shop while I waited for my phone to be repaired.
I came in with a Genius Bar appointment to get my iPhone battery replaced due to the 6S battery recall. I was at Galleria briefly for a nearby meeting. This fundamental difference in audience is why we support two communities, and. So there I was wanting to make an appointment, and the apple store employees told me that it would be an impossibility. If you want to contact Apple use the contact us link located at the bottom of this page. I don't ever need to come to the store for any repair work.
I've been trying to figure this out on and off for more than a week. Usually we have a 30-50 minute wait, depending on your issue. And the call centre is wonderful and so helpful! And you can do it right from your iPhone or iPad, or in any web browser. In terms of booking the appointments it's the easiest thing in the world. Reload this Yelp page and try your search again. Making an appointment at the 4 Apple Stores in Hong Kong is also quite complicated- There are a number of links on the apple support pages, and a text verification system is used.
In addition, we cover topics relevant to niches like developers, designers and others. The locations closest to you are listed first. After this experience, I doubt I'll return to this location. If this is not the case in your Apple Store or you are lost, any employee will be happy to help point you in the right direction. It is not in Apple's policy to give out replacements for free in these circumstances, and such an occasion is rare. In the end, they finally came out with a new phone to replace my old one.
This works fairly well from what I've heard, but people also like scheduling in advanced because they can't necessarily come that day. The employees are very knowledgeable as I have attended several classes that are provided while my daughter has attended Apple Camp! If it doesn't just search for it. Seriously, this would all be much easier if the check-in person wore a different colored shirt or used a colorful iPad case or something - really, just any sort of identification so customers aren't wandering around being shuttled from associate to associate. This app is, of course, made by Apple. I find the service here to be quite good! The other Apple devices I got are a 1st generation iPod and a 4th generation iPad.
He was so rude that other Apple employees that overheard our conversation apologized as I left the store. The appointment itself took 10 minutes but I didn't want to wait another two hours for it to be done so I left and picked it up later. When I asked to speak to a real person I got sent to tech support, not sure if in-store or just wherever, so I hung up Just impossibly poor customer service. When I finally could make an appointment in time for the 3 days in advance, I found the system very unintuitive, and just. Apple has rectified the issue by now making it possible to make an appointment via your computer which may only work for the hardware options - I set up an appointment for my Macbook Air : 1.
I definitely recommend this location. It's still miles ahead of any other support system for other tech companies. Is it possible that they might still fix it? For help setting up products and services, select the option to call or chat with Apple Support, or walk in to your local Apple Store. We may approve your post if it is a high-level issue that can't be found through searches, or if it affects a large amount of people. It would've helped a lot if someone had at least told us whether or not we could expect a repair.
This was my experience in Hong Kong: In Hong Kong, there is a walk-in system for people who have not made appointments to be seen, but there seems to be a tight quota, and the wait can be upwards to an hour- if lucky enough to even be served. At other locations, there are usually greeters open to welcome you and direct you to someone who can more directly help with your problem I tried looking for the Genius Bar check-in person, but I couldn't find anyone clearly marked or acting like a check-in person. I cannot do that without a telephone call on my iMac. This lets you manage upcoming Genius Bar appointments, including the options to cancel or reschedule the appointment these options disappear 30 minutes before the appointment. I used the Apple store app like you said, and the genius called me over before he checked me in.